Account Manager
Location: Northampton
Salary: £30k - £35k per annum DOE
Hours: Monday to Friday, 09:00-17:30 (flexibility required)
Start Date: Immediate
Staffing Match is seeking an experienced and proactive Onsite Account Manager to join our team in Northampton.
This is an exciting opportunity to take on a pivotal role, managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives.
Responsibilities:
Operational Focus
- Proactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.
- Maintain a pool of fully compliant staff ready to meet bookings.
- Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.
- Monitor and manage compliance targets and procedures.
- Recruit, train, and manage Staffing Match Account Coordinators as needed.
- Ensure timely and accurate completion of administrative duties, including payroll.
Client & People Focus
- Build and maintain strong relationships with clients, line managers, and the temporary workforce.
- Achieve KPIs as set out in the SLA and address any client queries promptly.
- Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.
- Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.
- Conduct regular new starter reviews and escalate any issues to senior management.
Recruitment & Process Focus
- Coordinate recruitment efforts with the resourcing team to ensure an effective temporary workforce.
- Deliver induction processes to ensure new starters understand their roles and receive appropriate support.
- Handle all administrative duties accurately and efficiently, with a focus on quality.
- Ensure all relevant client checks are completed before assigning candidates to roles.
Key Skills:
- Minimum 1 year of account management experience.
- Strong verbal and written communication skills.
- Client-facing abilities with a natural aptitude for building relationships.
- Problem-solving skills and the ability to manage expectations.
- Attention to detail and ability to work under pressure.
- Desirable: Knowledge of logistics or manufacturing.
- Full UK driving licence required.
Key Behaviours:
- High energy, enthusiasm, and drive to succeed.
- Flexible and adaptable to varying shift patterns.
- Innovative, results-driven, and self-motivated.
- Team player with strong initiative and leadership skills.
- Approachable and capable of motivating others.
If you're ready to elevate your career and join one of the UK's fastest-growing recruitment agencies, apply now for immediate consideration!
JBRP1_UKTJ
